IT for Miami Hotels. Guests checked in, cards protected — without the front-desk freeze.
ITva is Miami’s modern MSSP for hotels, resorts, and boutique properties. PCI-compliant payment environments. Segmented guest Wi-Fi. PMS and POS that stay up at peak occupancy. 3.5-minute response.
Your guest data stays yours — nothing sent to ChatGPT or any public AI.
A Generalist IT Vendor Can Take Down Your Front Desk — and Your Compliance
Your property runs 24/7. Check-ins don’t pause for a slow ticket queue, and a card breach doesn’t wait for your vendor to call back. A generalist who doesn’t know hospitality is a risk every shift:
The front-desk freeze
When the PMS goes down, you can’t check guests in or out, run keys, or post charges. A vendor that takes four hours to answer is four hours of a full lobby and a night manager with no fallback.
A PCI meter always running
Hotels touch card data at the desk, the booking engine, phone reservations, the restaurant, the spa, parking, and events. PCI DSS v4.0.1 has been fully mandatory since March 31, 2025 — fines run $5,000 to $100,000 a month.
Guest data under Florida law
A breach of guest PII triggers FIPA (Fla. Stat. §501.171): notice within 30 days, the Florida AG notified at 500+ guests, and up to $500,000 per breach. Florida’s PII definition now includes geolocation and biometric data.
Ransomware loves hospitality
Hotels are a top-five ransomware target precisely because downtime is unbearable — a property that can’t check guests in often pays. Consumer-grade antivirus and “hope” aren’t a plan.
Nobody who speaks hotel
When your tech doesn’t know what a cardholder data environment is, why guest Wi-Fi must be segmented, or how Opera talks to your POS, they can’t actually protect the property.
PCI DSS and FIPA, Handled — Not Hoped For
PCI DSS v4.0.1, end to end
MFA on every account that touches the cardholder data environment (Req. 8.3.1), 12-character credentials, payment-page script monitoring, and quarterly ASV scans — the requirements most properties still haven’t closed.
Guest Wi-Fi segmented from payments
Your guests’ network never touches your cardholder systems. Proper VLAN segmentation shrinks your PCI scope and keeps a compromised guest device away from the front desk.
FIPA-ready breach posture
Logging, monitoring, and a documented incident plan so that if the worst happens, you can meet Florida’s 30-day clock instead of discovering it the hard way.
Documentation that survives an audit
Risk assessments, network diagrams, and access logs kept current — so when an acquiring bank, a QSA, or the AG asks, you have answers, not a scramble.
Complete Managed IT & Cybersecurity for Hotels — One Partner
PMS & POS uptime
Oracle Opera / MICROS, Cloudbeds, Mews, Toast, Oracle Simphony. We keep the systems your front desk and F&B depend on monitored, patched, and recoverable.
Network & guest Wi-Fi
Cisco Meraki firewalls, VLAN segmentation, and enterprise Wi-Fi sized for full occupancy across floors, ballrooms, and pool decks.
Cybersecurity & SOC
24/7 endpoint protection, advanced email security against booking-scam and BEC fraud, and round-the-clock monitoring.
Backup & disaster recovery
Hurricane-season-ready, off-site backups with tested restores. A coastal property can’t gamble on a single server room.
Cloud & Microsoft 365
Migrations, M365 management, and hardened email for your sales and events teams.
VoIP phone systems
Reliable cloud phones and auto-attendants for reservations and guest services.
An IT Partner Built for Regulated, Always-On Businesses
Hospitality-specific expertise
We focus on a handful of demanding verticals, not 47. We know hotel data flows, not just computers.
Local Miami team
Miami-based technicians, not an offshore call center. Same-day on-site across Miami Dade and Broward. Sí hablamos español — bilingual support for staff and guests.
3.5-minute response
Average time from ticket open to a live technician. Not a runbook. A human who can help, at 2 p.m. or 2 a.m.
90-day guarantee
If we’re not the right fit in the first 90 days, you walk. Flat monthly fee, no hourly meter, no surprise invoices.
Common Questions
Straight answers before you ever pick up the phone.
Will you make our hotel PCI DSS compliant?
Yes. PCI compliance is core to what we do. We scope your cardholder data environment, implement the v4.0.1 requirements — MFA, segmentation, script monitoring, quarterly ASV scans — and keep the documentation acquiring banks and QSAs expect.
What happens when our PMS or POS goes down at the front desk?
You reach a live ITva technician in about 3.5 minutes, day or night — not a ticket queue. We monitor Opera, MICROS, Toast and similar systems 24/7 and often catch failures before your night manager does.
Do you know hotel systems like Opera, MICROS, and Toast?
Yes. We manage the real hospitality stack — Oracle Opera/MICROS, Cloudbeds, Mews, Toast, Oracle Simphony — including how they connect to your network and payment environment.
How does Florida law affect a hotel data breach?
Under FIPA (§501.171) you must notify affected guests within 30 days, notify the Florida Attorney General if 500+ Floridians are affected, and face penalties up to $500,000 per breach. We build the logging, monitoring, and incident plan to meet that clock.
Can you separate our guest Wi-Fi from our payment systems?
Yes — that separation is both a PCI requirement and basic safety. We segment guest traffic onto its own VLAN so a compromised guest device never reaches your front-desk or payment systems.
Do you offer bilingual IT support?
Yes — sí hablamos español. Fully bilingual support in English and Spanish for your staff and Miami’s international guests.